Our team is full of passionate plant parents ready to help. For the fastest reply, live chat us Monday-Friday 9am-5pm EST or fill out this quick form anytime. We respond to each and every message as soon as possible; it may take 2-3 business days for us to get back to you via email. PS. We recommend adding info@thesill.sbs to your contacts to ensure our responses land in your inbox.

In the meantime, here is some information that may answer your question:

Order Status Update
Orders with standard shipping ship within 1-2 business days and arrive within 3-10 business days. Orders with express shipping ship within 1-2 business days and arrive within 3-4 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.

30-Day Guarantee
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee.

Cold Weather Holds
If temperatures drop too low, we may hold your order until it’s safe to ship. You’ll receive an email update if that happens — add us to your contacts so you don’t miss it. Learn more about how we ship plants safely in winter.